What happened

Your order did not arrive. We are fixing that

A failure at the partner factory we work with meant that a number of orders left our hands and never reached their destination. Yours was one of them. We are not going to leave it that way, and you do not have to chase us for it.

You get your money back

We refund the full amount you paid for the order that did not arrive, back to the same payment method you used.

And the trouble is on us

On top of the refund, we add a credit of EUR 70 to your account. That is enough for three shirts under our current three-for-two offer, at no cost to you.

+ €70

How it works

You accept the terms below and leave your email and phone number.
Our support team contacts you within 2 business days to confirm the order and where the refund should go.
The refund is issued and the EUR 70 credit is released to your account.

Terms of support and compensation

The refund covers the full amount paid for the order that did not arrive, returned to the original payment method. Shipping included.
The EUR 70 credit is added on top of the refund, not instead of it. It goes to your customer account on this store and can be used on any order.
The credit is offered once per affected customer, is valid for 90 days from the day it is released, is not transferable and has no cash value.
This credit is a goodwill gesture for the inconvenience. It is not conditioned on you writing, changing, or removing any review, anywhere, and we will never ask you to.
None of this replaces or limits your legal rights. Your right to a refund, a return, or a warranty claim stays exactly as it is.
We use your email and phone number only to contact you about this case. Nothing else, and we do not share them.

Email (required) Phone (with country code) (required) Order number (if you have it) Anything you want to tell us (optional)

I have read and accept the terms of support and compensation above.

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